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PRIVACY POLICY

SkyTech Services, LLC   Effective Date: 1/1/2026   Last Updated: 1/1/2026

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1. INTRODUCTION

SkyTech Services, LLC ("SkyTech," "we," "us," or "our") operates a Software-as-a-Service (SaaS) platform for drone map processing (the "Service"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Service.

By using our Service, you consent to the data practices described in this Privacy Policy. If you do not agree with the practices described in this Privacy Policy, please do not use our Service.

 

2. INFORMATION WE COLLECT

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2.1 Personal Information

We may collect personally identifiable information that you voluntarily provide to us, including but not limited to:

  • Name and contact information (email address, phone number)

  • Billing and payment information

  • Account credentials and preferences

  • Communications with our support team

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2.2 Technical and Usage Data

We automatically collect certain information when you use our Service:

  • Device information (IP address, browser type, operating system)

  • Usage analytics and platform interaction data

  • Log files and error reports

  • Cookies and similar tracking technologies

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2.3 Uploaded Content and Imagery

When you use our drone map processing Service, you may upload or create on the platform:

  • Drone imagery and photographs

  • Geographic and location data (GPS coordinates, EXIF data)

  • Mapping data and related metadata

  • Processed deliverables (orthographic maps, 3D models, etc.)

 

Important Note: You are solely responsible for ensuring you have the legal right to upload and process any imagery or data through our Service, and for determining the sensitivity and classification of such data.

 

3. HOW WE USE YOUR INFORMATION

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3.1 Service Provision

We use your information to:

  • Provide, operate, and maintain our Service

  • Process your uploaded imagery and generate mapping deliverables

  • Manage your account and provide customer support

  • Process payments and billing

  • Communicate with you about your account and our Service

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3.2 Service Improvement and Analytics

We use aggregated and anonymized data to:

  • Analyze usage patterns and improve our Service

  • Develop new features and functionality

  • Conduct research and analytics

  • Monitor and ensure platform security and performance

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3.3 Artificial Intelligence Training and Development

SkyTech reserves the right to use anonymized imagery and mapping data for artificial intelligence training and development purposes, including:

  • Training our own AI models and algorithms

  • Improving automated mapping and processing capabilities

  • Sharing anonymized data with third-party partners who have executed data use agreements with SkyTech for AI training purposes

 

Data Anonymization Process: Before any use for AI training, we remove or anonymize personal identifying information while preserving technical data necessary for AI model training (such as GPS coordinates and EXIF data essential for mapping functionality).

 

4. DATA SHARING AND DISCLOSURE

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4.1 Third-Party AI Training Partners

We may share anonymized imagery and mapping data with carefully selected third-party partners for AI training purposes, subject to:

  • Execution of comprehensive data use agreements

  • Compliance with our anonymization standards

  • Right to audit partner usage of shared data

  • Contractual obligations to maintain data security and confidentiality

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4.2 Service Providers

We may share your information with trusted third-party service providers who assist us in operating our Service, including:

  • Cloud hosting and storage providers

  • Payment processing services

  • Customer support platforms

  • Analytics and monitoring services

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4.3 Legal Requirements

We may disclose your information if required to do so by law or in response to:

  • Valid legal process (subpoenas, court orders)

  • Government investigations

  • Protection of our rights, property, or safety

  • Prevention of fraud or illegal activities

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4.4 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction, subject to the same privacy protections outlined in this Policy.

 

5. INTELLECTUAL PROPERTY RIGHTS

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5.1 Customer Ownership

You retain full ownership of all imagery, data, and mapping deliverables you upload to or create using our Service.

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5.2 SkyTech Limited Commercial License

By using our Service, you grant SkyTech a limited, non-exclusive, royalty-free license to use your uploaded imagery and generated deliverables for the following purposes while they remain on our platform:

  • Platform operation and service provision

  • Service improvement and optimization

  • Internal analytics and research

  • Anonymized AI training (as described in Section 3.3)

  • Marketing materials (using anonymized/aggregated data only)

 

This license terminates when you delete your content from our platform, except for anonymized data already incorporated into AI training datasets.

 

6. DATA RETENTION AND DELETION

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6.1 Retention Period

We retain your personal information for as long as necessary to provide our Service and fulfill the purposes outlined in this Privacy Policy. Specific retention periods include:

  • Account information: Until account deletion plus 7 years for financial records

  • Uploaded imagery and deliverables: Until you delete them from your account

  • Usage analytics: Up to 3 years in anonymized form

  • Financial transaction records: 7 years as required by law

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6.2 Data Deletion Rights

You may request deletion of your personal information by contacting us at [PRIVACY EMAIL]. We will:

  • Delete your personal identifying information within 30 days

  • Maintain a record of the deletion request for compliance purposes

  • Note that anonymized data already incorporated into AI training datasets cannot be extracted

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6.3 Data Export

You may export and download all your mapping deliverables and associated data through your account dashboard at any time.

 

7. DATA SECURITY

We implement appropriate technical and organizational security measures to protect your information against unauthorized access, alteration, disclosure, or destruction. These measures include:

  • Encryption of data in transit and at rest

  • Regular security assessments and monitoring

  • Access controls and authentication requirements

  • Employee training on data protection practices

 

However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

 

8. YOUR PRIVACY RIGHTS

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8.1 California Consumer Privacy Act (CCPA) Rights

If you are a California resident, you have the right to:

  • Know what personal information we collect and how it is used

  • Request deletion of your personal information

  • Opt-out of the sale of personal information (Note: We do not sell personal information)

  • Non-discrimination for exercising your privacy rights

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8.2 Exercising Your Rights

To exercise any of these rights, please contact us at [PRIVACY EMAIL] with:

  • Your full name and email address associated with your account

  • Specific description of your request

  • Verification of your identity

 

We will respond to your request within 45 days.

 

9. COOKIES AND TRACKING TECHNOLOGIES

We use cookies and similar tracking technologies to enhance your experience on our Service. You can control cookie preferences through your browser settings, though disabling certain cookies may limit Service functionality.

 

10. CHILDREN'S PRIVACY

Our Service is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information.

 

11. INTERNATIONAL DATA TRANSFERS

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.

 

12. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time. We will notify you of any material changes by:

  • Posting the updated Privacy Policy on our website

  • Sending email notification to your registered email address

  • Providing in-app notifications

 

Your continued use of the Service after any changes constitutes acceptance of the updated Privacy Policy.

 

13. CONTACT INFORMATION

If you have any questions about this Privacy Policy or our privacy practices, please contact us at:

 

SkyTech Services, LLC   Email: support@map-aware.com   Address: 2905 Meadow Glen Dr, Flower Mound, TX 75022   Phone: 972-880-2541

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Last Updated: 1/1/2026

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